FAQ

What payment options are available?

We accept Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB and UnionPay, as well as PayPal, Shop Pay, Apple Pay and Google Pay. The options shown to you may vary by country, device and currency, and every available option is displayed at checkout. All payments are processed by secure third-party payment providers.

How much does shipping cost?

Shipping is free on every order within the United States. No minimum purchase and no hidden fees. The amount shown at checkout is the final amount you pay.

What is the delivery timeframe?

We ship to the United States only. Orders are processed and dispatched within 24–48 hours after payment confirmation, and the estimated transit time is 5 to 9 business days after dispatch. Business days do not include weekends or public holidays.

Can my order arrive in separate packages?

Yes. If your order has more than one product, the items may ship separately, travel with different carriers and have separate tracking numbers, so they can arrive on different dates. If only part of your order arrives, please check your shipment confirmation and tracking before contacting us, as the remaining items may still be in transit.

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking number. You can follow it on our Order Tracking page. Tracking can take up to 48 hours after dispatch to show the first update, and in some cases it only updates when the package reaches a new carrier facility, the destination country or the local delivery network. A pause in tracking updates does not mean the package has stopped moving.

Will I pay customs duties or import taxes?

No. Any applicable import duties and customs charges are prepaid by us under a Delivered Duty Paid (DDP) arrangement, so you should not be asked for extra import charges on delivery. Sales tax, when required by law, is calculated at checkout. If a carrier or customs authority ever requests an extra import payment, please contact our Customer Support team before paying.

What is the return and refund policy?

You have 30 days from the delivery date to request a return, and returns are free. Contact our Customer Support team by email and we will send you a return authorization and a prepaid return label, at no cost to you. In some cases we approve the refund without asking you to send the item back. The product should be unused and in its original packaging, with tags and protective materials attached. Approved refunds are issued to the original payment method within 30 days.

Who pays for return shipping?

We do. You never pay to return a product, for any accepted return reason, including change of mind. In most cases we send you a prepaid return label, so there is nothing for you to pay and nothing to claim back. If you prefer to ship the return with a carrier of your own choice, you pay at the time of posting and we reimburse you afterwards: just send us proof of the return shipping cost, such as the carrier receipt or invoice showing the amount paid and the tracking number. That proof is only needed to reimburse the shipping cost, never for the refund of the product itself. Returns are received at our address in Doral, Florida, so they are domestic shipments with no customs charges or international fees.

What if my item arrives damaged, faulty or incorrect?

Contact our Customer Support team and include photos or a short video of the product and of the packaging. We may also ask for the shipping label or carrier documentation to investigate. Once the issue is confirmed, we will replace the product or refund it, and the return is free, as with every return.

Can I cancel or change my order?

Please contact our Customer Support team as soon as possible. Because orders are dispatched within 24–48 hours, a cancellation requested after dispatch cannot always be stopped in transit. If the order cannot be intercepted, wait for the delivery and then follow the return process above. The same applies to the delivery address: once an order has been processed or shipped, we cannot guarantee that the address can be changed, so please double-check it at checkout.