Shipping policy

At Thinks Smart, we are committed to providing clear and transparent information about shipping costs, processing times, estimated delivery times, tracking, and international duties.

Please review this Shipping & Delivery Policy before completing your purchase.

1. Shipping Costs

Shipping costs are calculated based on the delivery destination, available shipping method, and other applicable order details.

The applicable shipping cost will be clearly displayed at checkout before you complete your purchase.

From time to time, Thinks Smart may offer free shipping promotions. When free shipping applies to your order, this will be clearly displayed at checkout and no shipping charge will be added.

There are no undisclosed shipping charges added after the order has been completed.

2. Order Processing Time

Orders are generally processed and prepared for shipment within up to 2 business days after successful payment confirmation.

Processing time refers to the period between payment confirmation and the time the order is handed over to the carrier.

Business days do not include weekends or applicable public holidays.

Orders placed on weekends, public holidays, or outside regular processing hours may begin processing on the next business day.

Once your order has been shipped, you will receive tracking information by email when available.

3. Estimated Transit Times

Transit time refers to the estimated period between the date the order is handed over to the carrier and the date it is delivered to the customer.

Estimated transit times for our main markets are:

United States (US): 2–5 business days
Canada (CA): 3–5 business days
New Zealand (NZ): 3–7 business days
Australia (AU): 3–7 business days
United Kingdom (UK): 2–5 business days
Germany (DE): 2–5 business days
Italy (IT): 2–5 business days
Spain (ES): 2–3 business days
France (FR): 2–5 business days
Brazil (BR): 5–7 business days

These transit times begin after the order has been processed and dispatched.

Therefore, the total estimated delivery time consists of:

Processing Time + Transit Time

For example, an order with up to 2 business days of processing and an estimated transit time of 2–5 business days may have an estimated total delivery time of approximately 2–7 business days.

4. Delivery Estimates

All delivery times displayed on our website are estimates and are not guaranteed arrival dates.

While most orders are delivered within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including but not limited to:

Carrier delays;
Customs procedures;
Weather conditions;
Public holidays;
Strikes;
Transportation disruptions;
High-volume shopping periods;
Incorrect or incomplete delivery information;
Government inspections;
Local delivery disruptions;
Other unforeseen logistics events.

We recommend placing orders with sufficient advance notice when purchasing products for a specific trip, event, celebration, meeting, holiday, or other time-sensitive occasion.

Thinks Smart cannot guarantee that an order will arrive before a specific personal or professional event unless an expressly guaranteed delivery service is offered and selected at checkout.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

5. Order Tracking

Once your order has been dispatched and tracking information becomes available, the tracking number will be sent to the email address provided during checkout.

You can use this information to monitor the progress of your shipment.

Please note that tracking information may take up to 48 hours after shipment to become active or display the first carrier update.

Temporary delays in tracking updates do not necessarily mean that the package has stopped moving.

In some cases, tracking information may only update when the package reaches another carrier facility, destination country, or local delivery network.

6. Carriers

Orders may be delivered by different postal services, courier companies, or logistics partners depending on the customer's location, shipping method, product, and fulfillment location.

The specific carrier may vary from order to order.

Carrier procedures regarding delivery attempts, pickup locations, notifications, and delivery schedules may also vary by country and region.

7. Multiple Packages

If your order contains more than one product, your items may be shipped separately.

As a result:

Products from the same order may arrive on different dates;
You may receive more than one package;
Different carriers may be used;
Separate tracking numbers may be provided.

If you receive only part of your order, please check your shipment confirmation and tracking information before contacting Customer Support, as the remaining items may still be in transit.

8. Shipping Protection — Lost or Damaged Packages

If an order is confirmed by the carrier or our logistics provider as lost or damaged during transit, Thinks Smart will evaluate the shipment and provide an appropriate resolution in accordance with this policy.

Depending on the circumstances, the resolution may include:

Replacement of the affected product; or
Refund of the applicable amount paid for the affected product.

Customers may be required to provide photographs, videos, packaging, shipping labels, carrier documentation, or other reasonable evidence necessary to investigate a lost or damaged shipment.

A shipment is not automatically considered lost solely because tracking information has temporarily stopped updating or because the estimated delivery date has passed.

We may first conduct an investigation with the applicable carrier or logistics provider.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Before completing your order, please verify:

Recipient's full name;
Street address;
House or apartment number;
City;
State, province, or region;
Postal or ZIP code;
Country;
Telephone number, when requested.

Thinks Smart will ship the order using the delivery information provided by the customer during checkout.

10. Incorrect or Incomplete Addresses

If an incorrect or incomplete shipping address is provided, the carrier may be unable to complete the delivery.

Depending on the circumstances, the package may:

Be returned to the sender;
Be held at a carrier facility;
Be sent to a local pickup location;
Experience additional delivery delays.

If you notice an error in your delivery address, please contact our Customer Support team as soon as possible.

We will make reasonable efforts to assist you; however, once an order has been processed or shipped, we cannot guarantee that the delivery address can be changed.

If a package is returned because the customer provided an incorrect or incomplete address, additional shipping charges may apply if the customer requests reshipment.

Any refund eligibility in these circumstances will be determined in accordance with our Refund Policy and applicable law.

11. Recipient Unavailable

Customers should ensure that someone is available to receive the package when required by the carrier.

If no one is available at the time of delivery, the carrier may:

Make another delivery attempt;
Leave delivery instructions;
Redirect the package to a local pickup location;
Hold the package for collection; or
Return the package to the sender.

The exact procedure depends on the carrier and destination country.

Customers are responsible for monitoring their tracking information and following any instructions provided by the carrier.

If a package is returned because the recipient did not collect it within the carrier's required timeframe, additional shipping charges may apply for reshipment.

12. Customs, Duties and Import Taxes

12.1. United States

For orders delivered to the United States, applicable sales tax, when required by law, will be calculated and displayed during checkout.

For shipments subject to international import procedures, Thinks Smart uses Delivered Duty Paid (DDP) shipping arrangements.

Under DDP shipping, applicable import duties, customs charges, and import taxes covered by the shipment are prepaid and included as applicable in the amount charged for the order.

Customers should therefore not be required to pay additional import duties or customs charges upon delivery for orders shipped under our DDP arrangement.

12.2. International Orders

For international shipments outside the United States, Thinks Smart uses Delivered Duty Paid (DDP) shipping arrangements.

This means that applicable:

Import duties;
Customs charges;
Import taxes; and
Other applicable import-related charges covered under the DDP shipment

are prepaid as part of the order and shipping process.

Customers should not be required to pay additional import duties or customs charges upon delivery.

The final amount payable by the customer will be displayed before the order is completed.

If a carrier or customs authority unexpectedly requests payment of an import duty or customs charge for an order shipped under our DDP arrangement, please contact our Customer Support team before making the payment so that we can investigate the charge.

13. Taxes Displayed at Checkout

Where applicable, legally required sales taxes, VAT, GST, or similar government taxes may be calculated or included according to the customer's destination and applicable regulations.

The amount applicable to your order will be shown during checkout before payment is completed.

The pricing, tax, and shipping information displayed during checkout represents the applicable amount for the order at the time the purchase is completed.

14. Customs Delays

Although Thinks Smart uses DDP shipping arrangements, packages may still be subject to customs processing, security inspections, or other government procedures.

Such procedures may occasionally cause delivery delays.

A customs inspection does not necessarily mean that the customer owes additional customs charges.

Customers should continue monitoring their tracking information while the shipment is undergoing customs processing.

15. Delivery Attempts and Pickup Locations

Depending on the carrier and destination, a package may require:

A signature;
Recipient identification;
Collection from a local postal facility;
Collection from a carrier location;
Additional delivery instructions.

Customers are responsible for following reasonable instructions provided by the carrier to complete delivery.

Failure to collect a package within the carrier's required period may result in the package being returned.

16. Returned-to-Sender Packages

A shipment may be returned to the sender for reasons including:

Incorrect or incomplete address;
Recipient unavailable;
Failure to collect the package;
Delivery refusal;
Carrier restrictions;
Other delivery-related issues.

If your package is returned, please contact Customer Support.

Depending on the reason for the return, the order may be eligible for reshipment or refund in accordance with our Refund Policy and applicable consumer protection laws.

If the return was caused by incorrect information provided by the customer, failure to collect the shipment, or another circumstance within the customer's control, the customer may be responsible for the cost of reshipping the order.

17. Refused Deliveries

If a customer refuses delivery of an order without prior authorization from our Customer Support team, the shipment may be returned to the sender.

Refusing delivery is not automatically considered an approved return.

Refund eligibility for refused packages will be evaluated after the shipment has been returned and will be subject to our Refund Policy and applicable law.

Any additional shipping or carrier charges resulting from an unauthorized delivery refusal may be the customer's responsibility where permitted by law.

18. Undelivered Orders

Customers are responsible for monitoring the tracking information provided for their orders.

If the estimated delivery timeframe has passed and your package has not arrived, please contact our Customer Support team so that we can investigate the shipment.

Claims relating to orders that were not received must be submitted within a maximum period of 6 (six) months from the date of purchase.

Depending on the circumstances, we may request additional information or conduct an investigation with the carrier before approving a replacement or refund.

If the carrier or logistics provider confirms that the shipment has been lost in transit, the order will be handled in accordance with the Shipping Protection provisions of this policy.

19. Changes to Shipping Information

Shipping methods, carriers, delivery estimates, and shipping rates may change from time to time due to logistics conditions, carrier availability, destination, product characteristics, or other operational factors.

The shipping options, applicable costs, and other relevant information available for a specific order will be displayed during checkout before the customer completes the purchase.

20. Contact Us

If you have any questions regarding shipping, tracking, delivery, customs, or your order, please contact our Customer Support team using the contact information available on our website.

Thinks Smart
Sobreira Digital LLC
7345 W Sand Lake Rd
STE 210, Office 1071
Orlando, Florida 32819
United States

Email: support@thinkssmart.com