Shipping policy
At Thinks Smart, we are committed to providing clear and transparent information about shipping costs, processing times, estimated delivery times, tracking, and any duties or taxes that may apply.
Please review this Shipping & Delivery Policy before completing your purchase.
1. Product origin
Our products are supplied by partners that may be located outside the United States, and an order may therefore be shipped to you from outside the country. Final delivery is always completed inside the United States by a local carrier.
When an order ships from abroad, all import duties and customs charges are prepaid by us and are already included in the price you pay. You will never be asked for an additional import payment on delivery.
2. Shipping Costs
We offer free shipping on all orders. No minimum purchase. No hidden fees.
3. Order Processing Time
Orders are generally processed and prepared for shipment within 24–48 hours after successful payment confirmation.
Processing time refers to the period between payment confirmation and the time the order is handed over to the carrier.
Business days do not include weekends or applicable public holidays.
Orders placed on weekends, public holidays, or outside regular processing hours may begin processing on the next business day.
Once your order has been shipped, you will receive tracking information by email when available.
4. Estimated Transit Times
Transit time refers to the estimated period between the date the order is handed over to the carrier and the date it is delivered to the customer.
Estimated transit time: 5 to 9 business days.
This estimate covers the whole journey to your address, including any international leg and customs clearance, and is counted from the moment the order is handed over to the carrier.
5. Order Tracking
Once your order has been dispatched and tracking information becomes available, the tracking number will be sent to the email address provided during checkout.
You can use this information to monitor the progress of your shipment.
Please note that tracking information may take up to 48 hours after shipment to become active or display the first carrier update.
Temporary delays in tracking updates do not necessarily mean that the package has stopped moving.
In some cases, tracking information may only update when the package reaches another carrier facility, on its arrival in the United States, or on reaching the local delivery network.
6. Carriers
When an order ships from abroad, it travels with an international carrier and is then handed over to a United States carrier for final delivery.
Delivery inside the United States is completed by reliable courier partners such as USPS, FedEx, DHL and other regional partners.
All shipments include standard tracking so you can monitor your delivery progress.
7. Multiple Packages
If your order contains more than one product, your items may be shipped separately.
As a result:
- Products from the same order may arrive on different dates;
- You may receive more than one package;
- Different carriers may be used;
- Separate tracking numbers may be provided.
If you receive only part of your order, please check your shipment confirmation and tracking information before contacting Customer Support, as the remaining items may still be in transit.
8. Shipping Protection — Lost or Damaged Packages
If an order is confirmed by the carrier or our logistics provider as lost or damaged during transit, Thinks Smart will evaluate the shipment and provide an appropriate resolution in accordance with this policy.
Depending on the circumstances, the resolution may include:
- Replacement of the affected product; or
- Refund of the applicable amount paid for the affected product.
Customers may be required to provide photographs, videos, packaging, shipping labels, carrier documentation, or other reasonable evidence necessary to investigate a lost or damaged shipment.
A shipment is not automatically considered lost solely because tracking information has temporarily stopped updating or because the estimated delivery date has passed.
We may first conduct an investigation with the applicable carrier or logistics provider.
9. Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Before completing your order, please verify:
- Recipient's full name;
- Street address;
- House or apartment number;
- City;
- State, province, or region;
- Postal or ZIP code;
- Country;
- Telephone number, when requested.
Thinks Smart will ship the order using the delivery information provided by the customer during checkout.
10. Incorrect or Incomplete Addresses
If an incorrect or incomplete shipping address is provided, the carrier may be unable to complete the delivery.
Depending on the circumstances, the package may:
- Be returned to the sender;
- Be held at a carrier facility;
- Be sent to a local pickup location;
- Experience additional delivery delays.
If you notice an error in your delivery address, please contact our Customer Support team as soon as possible.
We will make reasonable efforts to assist you; however, once an order has been processed or shipped, we cannot guarantee that the delivery address can be changed.
If a package is returned because the customer provided an incorrect or incomplete address, additional shipping charges may apply if the customer requests reshipment.
Any refund eligibility in these circumstances will be determined in accordance with our Refund Policy and applicable law.
11. Recipient Unavailable
Customers should ensure that someone is available to receive the package when required by the carrier.
If no one is available at the time of delivery, the carrier may:
- Make another delivery attempt;
- Leave delivery instructions;
- Redirect the package to a local pickup location;
- Hold the package for collection; or
- Return the package to the sender.
The exact procedure depends on the carrier.
Customers are responsible for monitoring their tracking information and following any instructions provided by the carrier.
If a package is returned because the recipient did not collect it within the carrier's required timeframe, additional shipping charges may apply for reshipment.
12. Customs, Duties and Import Taxes
For orders delivered to the United States, applicable sales tax, when required by law, will be calculated and displayed during checkout.
When an order is shipped to you from outside the United States, Thinks Smart uses Delivered Duty Paid (DDP) shipping arrangements.
Under DDP shipping, applicable import duties, customs charges, and import taxes covered by the shipment are prepaid and included as applicable in the amount charged for the order.
Customers should therefore not be required to pay additional import duties or customs charges upon delivery for orders shipped under our DDP arrangement.
13. Customs Delays
When an order crosses a border, the package may be subject to customs processing, security inspections, or other government procedures, even though all duties are already prepaid by us.
Such procedures may occasionally cause delivery delays.
A customs inspection does not necessarily mean that the customer owes additional customs charges.
Customers should continue monitoring their tracking information while the shipment is undergoing customs processing.
14. Returned-to-Sender Packages
A shipment may be returned to the sender for reasons including:
- Incorrect or incomplete address;
- Recipient unavailable;
- Failure to collect the package;
- Delivery refusal;
- Carrier restrictions;
- Other delivery-related issues.
If your package is returned, please contact Customer Support.
Depending on the reason for the return, the order may be eligible for reshipment or refund in accordance with our Refund Policy and applicable consumer protection laws.
If the return was caused by incorrect information provided by the customer, failure to collect the shipment, or another circumstance within the customer's control, the customer may be responsible for the cost of reshipping the order.
15. Changes to Shipping Information
Shipping methods, carriers, delivery estimates, and shipping rates may change from time to time due to logistics conditions, carrier availability, destination, product characteristics, or other operational factors.
The shipping options, applicable costs, and other relevant information available for a specific order will be displayed during checkout before the customer completes the purchase.
16. Contact Us
If you have any questions regarding shipping, tracking, delivery, customs, or your order, please contact our Customer Support team using the contact information available on our website. We aim to respond to your inquiries within 24 hours.
Thinks Smart
Sobreira Digital LLC
Company Address: 8200 NW 41st Street, 2nd Floor, Doral, FL, 33166 United States
Email: support@thinkssmart.com
Phone: +1 (407) 627-1628